
Frequently Asked Questions
What is Zentec Cloud’s refund policy?
At Zentec Cloud, we understand that sometimes circumstances may change, and our customers may need to request a refund. We have a flexible refund policy in place to accommodate such situations. If you are unsatisfied with our services or encounter any issues, please contact our customer support team, and we will be happy to assist you with the refund process.
How long does it take to set up a hosting account with Zentec Cloud?
At Zentec Cloud, we understand the importance of quick and seamless onboarding for our customers. Our team is committed to providing a streamlined setup process, and in most cases, you can expect your hosting account to be active within 24 hours of completing the registration. If you have any specific requirements or need assistance, our knowledgeable support staff is available to guide you through the process.
What security measures does Zentec Cloud have in place to protect my website?
At Zentec Cloud, we take the security of our customers’ websites very seriously. We employ a multi-layered approach to safeguard your online presence, including regular software updates, robust firewalls, and advanced intrusion detection systems. Additionally, we offer optional advanced security features, such as SSL/TLS encryption and DDoS mitigation, to ensure your website is protected against various cyber threats.